Industrial Control Systems, Inc. (ICS) provides around-the-clock field service support for contracted clients nationwide and beyond. When your production goes down, every minute costs money. Our field service team responds immediately with remote diagnostics and dispatches technicians to your facility to get you back in production as fast as possible.
Contracted clients can call our emergency line anytime, day or night, weekends and holidays included. Our on-call technicians begin remote troubleshooting within minutes of your call. If an on-site visit is needed, our Joplin, Missouri location puts us within a few hours of most facilities in the region. We stock common spare parts and carry fully equipped service vehicles so we arrive ready to work.
Many control system issues can be diagnosed and resolved remotely. ICS establishes secure VPN connections to your plant network, allowing our engineers to access your PLCs, HMIs, and SCADA systems for real-time troubleshooting. Remote support reduces response time from hours to minutes and often resolves issues without the cost of a site visit.
Unplanned downtime is the most expensive kind. ICS offers scheduled preventive maintenance programs that include PLC battery replacement, firmware updates, backup verification, I/O health checks, network diagnostics, UPS battery testing, and control panel thermal imaging. Regular maintenance catches problems before they cause production shutdowns.
Our service agreement customers receive priority response, discounted labor rates, and scheduled maintenance visits. Service agreements are tailored to your facility size, equipment complexity, and production schedule. We track all service history and provide quarterly reports on system health and recommended improvements.
We train your maintenance staff to handle common troubleshooting tasks so minor issues can be resolved in-house without waiting for a service call. Training covers PLC fault diagnosis, HMI alarm management, network troubleshooting basics, and preventive maintenance procedures specific to your equipment.
Need emergency support or want to set up a service agreement? Call (417) 624-2331 or contact us online.
